This eight week program focuses on developing Customer Service Skills from the employer’s point of view. Everything is covered in this program from effectively communicating with customers in a manner that will enhance customer relations to building on that communication to meet the customers’ needs efficiently.
Participants then move onto the additional components of the program covering:
- Customer pitfalls
- Dealing with customer complaints
- Customer conflicts
- Ethical behaviorv
- Costs involved in losing a customer
Students will develop sound customer service strategies in working as part of a customer service team, practice, apply and develop sound customer service skills through case studies, lectures, completing exercises and tasks, and role play.
(In addition to the Job Search Program, Educational Services will arrange a relevant 6 – 8 week co-op placement for clients requiring “on-the-job” experience.)
